ne999 Privacy Policy

1 Overview

This Privacy Policy describes how ne999 ("we", "us", "our") collects, uses, stores and protects the personal information of users ("you", "your") who access or use the ne999 online gaming platform at https://ne999.win and any associated mobile applications ("Platform").

By registering an account on ne999 or continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This policy should be read alongside our Terms and Conditions.

2 What Personal Data We Collect

ne999 collects the following categories of personal data from its users. The exact data collected depends on how you use the Platform and what features you access.

We do not collect sensitive personal data such as health information, biometric data or political opinions unless specifically required by law or for responsible gaming purposes and with your explicit consent.

3 How We Collect Your Data

ne999 collects personal data through a number of different channels depending on how you interact with us:

• Direct input: When you complete the registration form, update your profile, submit a deposit or withdrawal request, or contact our support team, you provide data directly to us.
• Automated collection: When you browse or use the Platform, technical data including your IP address, device identifiers and usage patterns are collected automatically via cookies and server logs.
• Third-party payment processors: When you make a payment via JazzCash, Easypaisa, Raast or bank transfer, the relevant provider shares transaction confirmation data with ne999 so we can credit your account. We do not receive or store your full payment credentials.
• Identity verification providers: If you are required to complete Know Your Customer (KYC) checks, a third-party verification service may process identity documents on our behalf and return a verification result to ne999.
• Analytics tools: ne999 uses analytics services to understand how users interact with the Platform in aggregate. This data is used to improve our services and is not used to personally identify individual users beyond what is stated in this policy.

4 How We Use Your Personal Data

ne999 uses personal data for the following purposes. We only process your data where we have a lawful basis to do so, which includes your consent, our contractual obligations to you and our legitimate interests in running a secure, fair gaming platform.

• Account management: To create and maintain your ne999 account, verify your identity and age, and manage your account preferences and settings.
• Transaction processing: To process PKR deposits and withdrawals, credit bonuses and settle bets accurately and promptly.
• Platform security: To detect and prevent fraud, money laundering, bonus abuse, multi-accounting and other prohibited activities that would harm the integrity of the Platform or other users.
• Customer support: To respond to your queries, resolve disputes and improve the quality of our support service based on interaction history.
• Responsible gaming: To monitor for signs of problem gambling behaviour and apply limits or self-exclusion arrangements you have requested. In limited cases, we may use usage patterns to proactively reach out to players who appear to be at risk.
• Legal compliance: To meet our obligations under applicable laws and to respond to lawful requests from regulatory or law enforcement authorities.
• Marketing communications (opt-in only): To send you promotional offers, bonus alerts and platform news if you have opted in. You can unsubscribe at any time.
• Platform improvement: To analyse usage patterns in aggregate, identify technical issues and develop new features that improve the experience for Pakistani players.

5 Sharing Your Personal Data

ne999 does not sell or rent your personal data. We may share your data with the following categories of third parties only where necessary and under appropriate data protection safeguards:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the minimum transaction data required to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC services receive identity documents you submit for verification. These providers are contractually bound to process data solely for the purpose of verification on our behalf.
• IT and hosting providers: Companies that provide server infrastructure, cloud storage and cybersecurity services to ne999 may have access to data as part of providing those services. They are not permitted to use the data for their own purposes.
• Legal and regulatory authorities: ne999 will disclose personal data to law enforcement or regulatory bodies when required to do so by a valid legal obligation or court order.
• Fraud prevention networks: In cases of suspected fraud or money laundering, limited data may be shared with industry fraud prevention services to protect the platform and its users.

6 Cookies and Tracking Technologies

ne999 uses cookies — small text files stored on your device — and similar tracking technologies to make the Platform work correctly and to understand how it is being used. Below is a summary of the types of cookies we use:

• Essential cookies: Required for core Platform functions such as keeping you logged in during a session, maintaining your cart and enabling secure payment flows. These cannot be disabled without breaking the Platform.
• Preference cookies: Remember your language settings, display preferences and any Platform customisations you have set.
• Analytics cookies: Used to collect anonymised data about how pages are visited and which features are used. This helps us improve the Platform for all users. These cookies do not identify you personally.
• Security cookies: Help us detect and prevent fraudulent activity, such as identifying login attempts from unusual locations or devices.

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from using the Platform but may affect your experience. Please note that clearing cookies will log you out of your ne999 session.

7 Data Retention

ne999 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Account data is retained for the duration of your account and for a defined period after account closure to allow for dispute resolution and legal compliance.
• Financial transaction records, including PKR deposit and withdrawal history, are retained for a minimum period as required for financial record-keeping obligations.
• Identity verification documents are retained for the period required to fulfil our KYC obligations and for a defined period thereafter.
• Support communications are retained for a period sufficient to allow for follow-up and quality review.
• Marketing preferences and opt-out records are retained indefinitely to ensure we honour your preferences even if you re-register in the future.

When personal data is no longer required, ne999 will securely delete or anonymise it in a manner that ensures it cannot be reconstructed or linked back to you.

8 Your Rights Over Your Personal Data

As a ne999 user you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 12.

• Right of access: You may request a copy of the personal data ne999 holds about you. We will respond within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update most account information directly through your account settings.
• Right to erasure: You may request that ne999 delete your personal data. We will comply where there is no overriding legal obligation to retain the data. Note that deleting your data will require closure of your ne999 account.
• Right to restrict processing: In certain circumstances you may ask us to limit how we use your data while a dispute or investigation is ongoing.
• Right to object to marketing: You can opt out of marketing communications at any time through your account settings or by contacting support. We will action opt-out requests promptly.
• Right to data portability: Where technically feasible, you may request your personal data in a structured, commonly used format so that you can transfer it to another service.

9 Security of Your Personal Data

ne999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and ne999 servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using a one-way cryptographic hash. ne999 staff cannot see your password and will never ask you for it.
• Access to personal data within ne999 is restricted to staff and systems that genuinely need it to perform their functions.
• Payment data processed through JazzCash, Easypaisa, Raast, bank transfers and cards is handled by those providers under their own security standards. ne999 does not store full payment credentials on its own servers.
• ne999 conducts regular security reviews and monitors systems for unusual activity that could indicate a breach or attempted intrusion.

In the event of a data breach that poses a risk to your rights or interests, ne999 will notify affected users without undue delay and take immediate steps to contain and remediate the breach.

You also play an important role in keeping your account secure. Use a strong, unique password for your ne999 account, do not share your login details and contact support immediately if you suspect your account has been accessed without your permission.

10 Minors

ne999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires users to confirm they are 18 years of age or older, and we may request age verification documentation to confirm this.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe a minor has registered on ne999, please contact our support team immediately.

11 Changes to This Privacy Policy

ne999 may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When material changes are made, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify active account holders via email or an in-Platform notification.

Your continued use of the ne999 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure and withdrawal of any available PKR balance before the changes take effect.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way ne999 handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related queries within a reasonable timeframe.

• Support email: [email protected] (plain text — not a clickable link)
• For data access or deletion requests, please include your registered email address and a brief description of your request so we can process it efficiently.
• For general platform questions, visit our FAQ page.
• For questions about responsible gaming data and self-exclusion, visit our Responsible Gaming page.